Effective Date: 05 May 2026
Website: https://luxcollective.co.za/
Contact: support@luxcollective.co.za

1. Introduction

These Terms & Conditions govern your use of this website and any purchases made through it. By accessing or using this website, you agree to be bound by these terms.

If you do not agree, you should not use this website.

2. About Us

Lux Collective (“we”, “us”, “our”) operates an online platform offering products and services via https://luxcollective.co.za/.

3. Use of the Website

You agree to:

• Use the website only for lawful purposes
• Not misuse, disrupt, or attempt to gain unauthorised access
• Provide accurate and complete information when placing orders

We reserve the right to restrict or terminate access if these terms are violated.

4. Products & Orders

• All products are subject to availability
• We reserve the right to limit quantities or cancel orders
• Prices are listed in South African Rand (ZAR) and may change without notice
• An order is only confirmed once payment has been received

We aim to display products accurately, but slight variations may occur.

5. Payment

Payments must be made through the available payment methods on the website.

We use secure third-party payment processors and do not store your card details.

6. Shipping & Delivery

• Delivery times are estimates and may vary
• We are not liable for delays caused by couriers or external factors
• Risk passes to you upon delivery

7. Returns & Refunds

• Returns must be requested within [X] days of delivery
• Items must be unused and in original condition
• Refunds are processed once items are received and inspected

Certain items may be non-returnable (e.g. sale items, customised goods).

8. Intellectual Property

All content on this website, including images, text, and branding, is owned by or licensed to Lux Collective.

You may not copy, reproduce, or use any content without written permission.

9. Limitation of Liability

To the fullest extent permitted by law:

• We are not liable for indirect, incidental, or consequential damages
• Our total liability is limited to the amount paid for the product or service

10. Governing Law

These terms are governed by the laws of South Africa.

PRIVACY POLICY

11. Your Privacy

We respect your privacy and are committed to protecting your personal information, in line with applicable data protection laws such as POPIA.

We only collect and use your information where necessary and in a lawful manner.

12. Information We Collect

We may collect:

• Name and surname
• Contact details (email, phone number)
• Delivery address
• Payment-related information (processed securely via third parties)
• Website usage data (cookies, analytics)

13. How We Use Your Information

We use your information to:

• Process and deliver orders
• Communicate with you about your purchase
• Improve our website and services
• Send marketing communications (only if you opt in)

14. Sharing Your Information

We do not sell your personal data.

We may share your information with:

• Payment providers
• Courier and delivery partners
• Service providers who help operate our business

All third parties are required to handle your data securely.

15. Cookies

Our website uses cookies to improve functionality and user experience.

You can disable cookies in your browser settings, but some features may not work properly.

16. Data Security

We take reasonable steps to protect your personal information from loss, misuse, or unauthorised access.

17. Your Rights

You have the right to:

• Access your personal information
• Request corrections
• Request deletion (where legally permitted)
• Withdraw consent for marketing

To exercise these rights, contact: support@luxcollective.co.za

18. Retention of Information

We retain personal information only as long as necessary for legal, operational, or business purposes.

19. Changes to This Policy

We may update these Terms & Privacy Policy from time to time. Changes will be posted on this page.

20. Contact

For any questions regarding these Terms or Privacy Policy, contact:
support@luxcollective.co.za